Privacy policy

Who is responsible

Flavour Depot is a trading name of JNY Software Ltd. For privacy purposes, JNY Software Ltd is the organisation responsible for personal information collected through this website.

Company details

Flavour Depot is a trading name of JNY Software Ltd. Company number: 17099074. Registered in England and Wales.

Registered office: JNY Software Ltd, 82a James Carter Road, Mildenhall, Suffolk, England, IP28 7DE.

Email: [email protected]

Information we may collect

Depending on how you use the site, we may process information such as:

• Name, email address, phone number and delivery address when you place an order
• Account details if you register for an account
• Email address if you ask to be notified when an out-of-stock size is back, used only for that restock message
• Order history and customer service correspondence
• Technical information needed to run the site securely, such as device or browser data

Why we use information

We use information where it is necessary to perform your contract, comply with a legal obligation, pursue our legitimate interests in running a secure online shop, or where you have given consent. This includes:

• Process and deliver your orders
• Send a one-off restock email when you ask us to
• Provide customer support
• Operate, secure and improve the website
• Meet legal and accounting obligations

Who we share information with

We share only the information needed with service providers who help us operate the shop, such as payment processors, delivery providers, website hosting and security providers, email services and technical support providers. They may use information only to provide services to us and must protect it. We may also disclose information where the law requires us to do so.

How long we keep information

We keep order, payment and accounting records for as long as needed to meet tax, accounting and legal requirements. We keep account and support information only for as long as needed to manage the account, resolve the enquiry and protect our legal interests. Restock-notice email addresses are removed after the notification is sent or when you ask us to remove them.

Security and international transfers

We use reasonable technical and organisational measures to protect personal information. Some suppliers may process information outside the UK. Where that happens, we use a lawful transfer mechanism and appropriate safeguards required by UK data protection law.

Cookies and analytics

We use essential cookies to run the storefront, including your basket, account sessions, region selection, security, and remembering your cookie consent choice. With your permission, we also use analytics cookies through Google Analytics 4 to understand aggregated storefront usage. Analytics cookies are optional and are not loaded unless you accept analytics in our cookie banner or Cookie settings page. We do not use advertising or remarketing cookies.

See our Cookie policy for the full cookie inventory and how to change your consent.

Your rights

Under UK data protection law you may have rights to access, correct, delete or restrict certain personal information, and to object to some processing. To make a request, email [email protected].

You can also complain to the Information Commissioner's Office (ICO) if you believe your information has been handled unlawfully. Details are available at ico.org.uk.

Contact

For privacy questions, contact [email protected].