Returns and refunds

Overview

If you change your mind, you may cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. You must tell us that you want to cancel and then return the items within 14 days of telling us.

Email [email protected] with your order number and the reason for the return.

How to return an item

• Contact us first so we can advise on the next steps
• Return items unused, in their original condition and packaging
• Include your name, order number and reason for the return
• Use a tracked service and keep proof of postage

You are responsible for return postage when you change your mind. We are not responsible for returns lost in transit.

Items that cannot be returned

For hygiene, safety or product-protection reasons, we cannot accept opened, used or unsealed products unless they are faulty, damaged or were supplied incorrectly. This does not affect your statutory rights.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order number, a description of the problem and photographs where helpful. We will provide return instructions. If a fault or fulfilment error is confirmed, we will reimburse reasonable return postage and offer the remedy required by UK consumer law.

Refunds

Once a returned item has been received and checked, approved refunds are made to the original payment method. When you cancel a complete order under the statutory cancellation right, we refund the standard delivery charge; an additional delivery upgrade is not refundable. We may wait until the goods are returned or you provide evidence that they have been sent back.

Related information

For shipping details, see Delivery information. Our Terms and conditions also apply to purchases from Flavour Depot.